How to track Steam refunds by country

Updated 2026-11-08

Your refund rate is units returned divided by units sold. Valve reports both per day, package and country, so you can see which countries refund most and whether a patch or sale changed it.

Valve's rule

Steam refunds any game on request within two weeks of purchase with under two hours of playtime (Steam refunds). Most refunds therefore land in the first two weeks after a purchase spike.

Where the numbers are

GetDetailedSales returns gross_units_sold, gross_units_returned, gross_sales_usd and gross_returns_usd per day, package and country.
Steamworks' sales reports show the same as totals per app and region.

How to read it

Group by week or month, not day: returns trail purchases by up to two weeks.
Set a minimum, for example 50 units sold, before ranking countries.
Compare launch, sale and normal weeks separately; each has its own rate.
Check the price: a deep discount brings impulse buyers who refund more, or less, depending on the game.

Ask it

With Wishlist Ledger, ask "Which countries refunded Hollow Tide most in its first month, with at least 50 units?" The get_sales tool with a country breakdown returns the refund rate per country.